Refund policy

Our Promise

We want you to love your Calido apparel. If there's an issue with your order, we're here to help.

Eligible Refunds & Replacements

We offer refunds or replacements for:

  • Incorrect items received
  • Damaged items
  • Defective products

If your order arrives with any of these issues, please contact us within 30 days of your purchase date.

How to Request a Refund

To request a refund or replacement if you believe you're eligible for a refund, please email us at:

support@calido.store

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged, defective, or incorrect item (if applicable)

Our support team will review your request and respond as quickly as possible.

Policy Updates

Calido reserves the right to modify this Refund Policy at any time without prior notice.

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