Each piece is made to order by hand, ensuring the highest quality and attention to detail.

✅ Typical production time: 2–3 business days.

⏳ Note: Since every item is handcrafted, production times may occasionally take a little longer during busy seasons or due to high demand.

We always do our best to ship your order as quickly as possible while maintaining exceptional quality.

We work fast, but we also value family time. Our team doesn't process orders over the weekend.

If you placed an order after 3 PM EST on Friday or during the weekend, production starts on Monday, and your order will typically ship by Tuesday or Wednesday.

Delivery times vary based on your location:

• United States: 3–5 business days (Most orders arrive sooner!)
• Canada, UK & EU: 5–10 business days
• Other International Orders: 7–14 business days

Once your order ships, you'll receive a tracking number via email.

Absolutely — just email us at support@calido.store within 3 hours of placing your order.

We’ll make the correction if our item hasn’t been shipped yet. Once it’s on the way, we’re unable to make changes.

We begin crafting your gift as soon as your order is placed. If you need to cancel, please email support@calido.store within 3 hours of your purchase.

After this time frame, cancellations may not be possible because production will have already begun.

Once your order ships, we’ll send you a tracking number and carrier details via email.

You can also track your package anytime on our Order Tracking page.

If your tracking shows the package as delivered but it’s missing, please:

1. Double-check your mailbox, porch, and around your property.
2. Ask neighbors or household members if they accepted the package.
3. Wait 1–2 business days — sometimes deliveries are marked as “delivered” a bit early.
4. Contact your local post office with your tracking number for more information.
   

Still no luck? Email us at support@calido.store — we’re here to help!