Frequently Asked Questions
We’re here to make your gifting experience as smooth and joyful as possible. Below are answers to the questions we get asked the most. If you still need help, feel free to contact us anytime.
🕒 How long does production take?
Most of our jewelry gifts are made to order and take 1–2 business days (Monday-Friday) to produce.
📦 My order hasn’t shipped after 2 days. Why?
We work fast, but we also value family time. Our team doesn't process orders over the weekend.
If you placed an order after 3 PM EST on Friday or during the weekend, production starts on Monday, and your order will typically ship by Tuesday or Wednesday.
🚚 How long does shipping take?
Delivery times vary based on your location:
- United States: 3–5 business days (Most orders arrive sooner!)
- Canada, UK & EU: 5–10 business days
- Other International Orders: 7–14 business days
Once your order ships, you'll receive a tracking number via email so you can follow your gift's journey.
✏️ I made a mistake in my order. Can I fix it?
Absolutely — just email us at support@calido.store within 3 hours of placing your order.
We’ll make the correction if your item hasn’t been shipped yet. Once it’s on the way, we’re unable to make changes.
❌ Can I cancel my order?
We begin crafting your gift as soon as your order is placed. If you need to cancel, please email support@calido.store within 3 hours of your purchase.
After that window, cancellations may not be possible as production is already underway.
📧 I tried to contact, but couldn’t get through.
Our customer service operates Monday–Friday, 9 AM to 5 PM (PST).
For the fastest response, please email support@calido.store — we typically reply within 12 hours or sooner.
🔍 How do I track my order?
Once your order ships, we’ll send you a tracking number and carrier details via email.
You can also track your package anytime on our Order Tracking page.
📬 My order says “delivered” but I haven’t received it.
If your tracking shows the package as delivered but it’s missing, please:
- Double-check your mailbox, porch, and around your property.
- Ask neighbors or household members if they accepted the package.
- Wait 1–2 business days — sometimes deliveries are marked as “delivered” a bit early.
- Contact your local post office with your tracking number for more information.
Still no luck? Email us at support@calido.store — we’re here to help!